A quick introduction to the team

I have been involved in the property industry for over 20 years, initially in Scotland and then in my homeland of Yorkshire. As a Company Director, I have worked in searches, conveyancing, property investment and estate agency which, combined, have given me a unique insight into the sector and the stages in the process of selling and buying houses.

I launched ASAP with Tony because I am passionate about delivering a better experience for home movers; selling and buying houses is the biggest transaction most people will ever commit to and they should receive excellent service every step of the way with the minimum of stress.   I am always on the lookout for ways to sharpen up our service, improve our efficiencies and develop our offer.

Building our talented ASAP team and our brilliant network of solicitors and Estate Agents gives me huge satisfaction.  The only thing that could possibly come close is seeing Leeds United back into the Premier League.

I was a conveyancer for 13 years dealing with all types of residential transactions. My role included business development and I built close relationships with both Estate Agents and IFAs. It was this that really shaped my understanding of the customer journey and since then I have devoted my time to improving this for everyone involved.

When Richard and I launched ASAP in 2014, my role was to set up the operational side of the business. I love problem-solving whether dealing with specific issues on a sale or looking at ways to improve the overall service to our clients. I now work closely with our suppliers and am always looking for opportunities to evolve the ASAP service.

I started out as a customer service apprentice for an accident investigation company before being taken on as an employee. After 3 years there, I joined an estate agency firm as a Sales Negotiator which gave me the experience of dealing with the sales process from start to finish. I joined ASAP in 2016 as a Sales Progressor, was promoted to Sales Progression Manager and more recently Operations Manager, overseeing the Sales Progression team.

I love working as part of a team and we all enjoy being in the office together. I also love building relationships with our Estate Agent clients, helping them to give the best possible service to their clients.

From a sales background, I joined the ASAP team at ASAP in 2018. I started as a Client Service Advisor and have progressed to managing the Client Services team and dealing with auction properties. I really enjoy speaking to different people every day and feel passionately about how we can help estate agents and home movers through our service.

In my spare time I play the guitar and love the outdoors. I am a keen snowboarder and used to compete at a semi-pro level until injuries took their toll.

I have worked for several estate agents since I started in 1992 and have gained a vast amount of experience dealing with sales transactions and have covered many roles, starting out as a Negotiator, gaining my MNEA to become a valuer and then a branch coordinator.

I joined ASAP in 2016, working with agents and their clients to progress their sales transactions through to completion. I really enjoy the interaction with people from all areas of life and from different parts of the country and take great satisfaction in seeing happy and excited customers moving into their new homes.

I love all things Italian having started my working life as a nanny in Italy and gaining a degree in Italian from the Lucca School of Language.

Most of my previous roles were in high street banks including Barclays, Lloyds and First Direct. I was everything from a Cashier to an Academy Coach for new starters, to a Counter Manager and working for the Fraud Department. My last role before joining ASAP in 2017 was working within Mortgages at First Direct.

There are many things I love about my job, however, the most important thing to me is who I work alongside; I have so many great relationships, not just with my ASAP colleagues but with the clients, agents and the solicitors too.

I am currently studying a part-time Psychology with Counselling degree at the Open University – understanding people is one of my passions.

Prior to joining ASAP in 2018, I worked for an estate agent, overseeing the day-to-day running of the branch, booking viewings, and marketing properties. I also negotiated offers and listed properties on Rightmove.
I have always felt strongly about customer service and it is the element of my job that I enjoy the most. Filling in the gap between estate agents and solicitors and getting to know each individual client means I can provide a service I feel proud of.

Before working in this industry, I owned a salon and spent 22 years working self-employed in the hairdressing and beauty industry.

I love music and attending concerts and gigs. In fact, I once received a police escort into a concert due to being very heavily pregnant. The best entrance to a gig I have ever experienced!

I started work at 17 as an Office Junior in an estate agency. I went on to become a Legal Secretary for various solicitors, mainly in conveyancing, then a Mortgage Advisor before returning to estate agency as a Sales Negotiator including New Homes. I worked my way up to become a Residential Valuer, eventually overseeing five profitable branches. I have also bought and sold several properties in the UK and in Spain so I have a wealth of knowledge and experience from all sides.

I joined ASAP in 2017 and can honestly say I enjoy everything in my role. There is such job satisfaction when completion takes place – making buyers dreams come true!

As a trained dog groomer, I was once known as the Spaniel Lady, having groomed nearly all the Spaniels in the Wetherby area using my pooch was my walking reference.

I come from an estate agency background, having worked for two well regarded local agents before coming to Assured Sale and Progression in 2019. I have experience in all sides of the estate agency business, from valuations and new business to viewings, sales negotiation and sales progression. I enjoyed the sale progression aspect of my role so much that I decided to do it full time, and here I am!

I love having a chat with agents, buyers and sellers, and building a relationship with my clients. I also love having a gossip and a brew (or gin – although not in work hours obviously!) with my colleagues.

I have a degree in music and sing with the Yorkshire Philharmonic Choir, St Peter’s Consort and in the shower, much to the annoyance of my neighbour.

I worked in a solicitors for four years as a Paralegal in the Noise-Induced Hearing Loss Claims Department. I then went to work for Reeds Rains as a Sales Negotiator. It was here that I found that I enjoyed sales progression aspect of my job the most so was delighted when the job at ASAP came up in 2019.

I enjoy every aspect of my job role, especially interacting with our clients, solicitors and estate agents and working in our office environment.

I am willing to take on most challenges but don’t make me watch ET – since I was very young, I have been scared of the film and still can’t watch it!

I joined ASAP in 2019 with more than eight years’ experience in the customer service industry. I believe communication is key and I thoroughly enjoy my position, liaising with the vendors and purchasers daily and developing good relationships with the Estate Agents and Solicitors involved in the process.

I am careful to empathize and understand the individual needs and requirements of the vendor/purchaser. I try to reduce the associated stresses involved with the buying and selling by explaining matters with clarity and honesty and staying in regular contact. It makes all the difference.

In my spare time, I enjoy going to the cinema to watch the latest films, spending time with family and travelling to the States.

My first role in the property industry was as an apprentice Mortgage Administrator for a financial services company. I then became the Senior Office Administrator responsible for submitting mortgage applications and carrying out the sales progression right through until completion. This gave me experience in dealing with sales from start to finish. I was with this company for two years before joining ASAP in 2017.

I love working with the team at ASAP, there is always a fantastic atmosphere within our office! I enjoy building and maintaining great relationships with the estate agents and clients that use our services. The best part of my role is helping our clients through a stressful time and assisting them in buying their dream home.

I began my career in conveyancing in 2018 as a Post Completion Assistant, dealing with both sale and purchase transactions, submitting stamp duty applications and registering properties. This role is where I built up my knowledge and understanding of the conveyancing process.

I started working at Assured Sales and Progression at the start of 2020. My current role is a Customer Service Administrator, however, once my training is complete, I will be joining the Sales Progression team. I’d say the thing I enjoy the most about my role is that I have the opportunity to develop my knowledge, and I’m constantly learning new things.

I started working as a Claims Handler for estate agents at a law firm for 2 years after graduating from university with a Law Degree.  I then moved into becoming a Sales Progressor for ASAP. I have now been with ASAP for over 2 years and my knowledge has helped me push through completions very quickly as well as learn new skills.

I am a very creative person and enjoy making crafts and also spending time with my family outside of work.

I started in customer service thirteen years ago, working my way up to become part of the management/coaching team, providing training in how to deliver excellent customer service.

I changed career two years ago and entered the property industry, initially as a Negotiator and then a Sales Progressor.  During this time my passion for delivering exceptional customer service has grown.  I really enjoy helping others within their everyday life. 

‘Give what you would be happy to receive’.  I thrive on the motto and on building genuine relationships with others.

When I am away from my desk and off the phone, you will probably catch me baking cakes for all sorts of different occasions for family and friends, or just spending precious time with my son.

I started my journey in the property industry 14 years ago as a Junior Sales & Lettings Negotiator and within the year I had been promoted to Senior Negotiator. Here I learned the challenges and diversity this role brings – it was a fantastic rollercoaster. Six years ago, I recognised that my true passion in the process of helping our clients to move home was the Sales Progression part and I’ve been lucky enough to do what I love everyday since.

I believe exceptional service is the highest priority and I thoroughly enjoy building relationships with my clients and guiding them through to moving day.

When I’m away from the desk, you’ll find me spending time with my family and friends, climbing mountains or baking cakes.

I have come from an estate agency background,  having 14 year’s experience  working for two well know local agents in corporate and  non-corporate backgrounds. I have good experience and knowledge on all sides of the estate agency business, from overseeing the day to day running of the branch to progressing sales through to exchange and completion.

I have always had a strong passion for customer service and building a good relationship with my clients to provide the best service I can.

I worked as a Sales Progressor for two years for an online estate agent. Here I gained valuable knowledge within the conveyancing process and enjoyed building a rapport with clients.

I joined ASAP in October 2020 and I can say I am already loving it, it is such a rewarding job ensuring a smooth transaction for clients right up until exchange and completion making the process as stress free as possible for them.

I am originally from Cyprus, being able to speak the language fluently. I am a massive foodie and love spending time with my family and travelling when I can in my free time.

Having worked in Estate Agents for over twenty years, I have lots of experience in all aspects of selling properties but the best bit of the job was always sales progression and now I get to do it all the time with ASAP.

I believe communication and honesty are the most important things when progressing a sale as it is  a massive event to sell or buy a house.  I really enjoy having a chat and building a rapport with people and building relationships with agents, sellers and buyers all over the country.

I love spending time with my family and love visiting the coast, my favourite is Flamborough.  There is nothing better to blow those cobwebs away. I also enjoy music and go to as many live concerts as I can.

I joined ASAP in 2019 and started out by setting up cases for the Sales Progressors and now I am an Auction Specialist, creating Auction Packs and dealing with the sales progression for 3 separate auction houses across the UK. I enjoy the fact that I learn something new about conveyancing pretty much every day as cases aren’t always straight forward! I love watching the TV Show ‘Homes Under the Hammer’ so this is the perfect role for me.

Before joining ASAP, I did some overseas travelling and one of my highlights was cage diving with Great White sharks in South Australia. I am fascinated by them so it was the most incredible experience.

I joined ASAP in 2019. Prior to this I was a Legal Secretary within Residential and Commercial Property at Schofield Sweeney solicitors. Whilst in this role, I gained an in-depth knowledge of the sales process from start to finish including all the documents needed. I also had responsibility for sending the appropriate searches and reading contracts and leases, to raise or reply to enquiries.

As an Auction Specialist, I like talking to clients and helping them with any concerns or queries they have and providing updates at each stage. My overall aim is to help ensure that one of the most stressful times for them, is as smooth as possible.

Outside of work I own 2 horses. I enjoy competing at weekends doing different disciplines with them including Show Jumping and Showing.

With 8 years experience in various customer service roles, I joined ASAP in March 2018. I love talking to people and helping them understand the benefits of our service.

Brought up in Romania, I have lived in the UK for over ten years. I love spending time with my family, reading books, I love animals and I’m a massive fan of wine o’clock once my kids are asleep.

I have worked in various customer service and sales roles over 12 years and this is my first role within the housing sector. Most recently I was a Sales Executive for a Working at Height specialist offering guidance of suitable machine hires and training. I really enjoy speaking with a variety of different people and guiding people through processes in what can be a stressful time.

When I am not working I enjoy travelling round the UK and love camping trips, the Lake District is my favourite place to visit.  I also really enjoy going to live music concerts and comedy events when possible, always a great atmosphere!

I have worked in several customer service and sale roles over the past seven years, previously working within a conveyancing firm where I realised my desire to support people through the conveyancing process. I enjoy speaking with people and providing the knowledge I have to make their experience better.

Outside of work, my favourite activities include game nights with my friends and a good book.

I started working in accounts at the Queens Hotel in Leeds straight from school and enjoyed it so much that I stayed with it – 40+ years so far. Over this period I have acquired experience in most areas of accounting. I also have AAT and ACCA qualifications which I took whilst working.

I joined ASAP in 2018 when Finance was brought in-house. I enjoy the varied work but mostly the interaction with my fabulous colleagues. Every day there is a new tale to behold.

Travel is one of my passions – seeing new places and re-visiting my favourites. I love Cuba so much that I got married there. Beautiful.

I have over 30 years accounting experience largely in the NHS and public sector and a Lean Six Sigma background in process improvement.

I joined ASAP in March 2020 as part of the accounts team. We cover the full range of finance and accounting functions from annual accounts to petty cash and raising sales and purchase invoices. The thing I enjoy most about my role is the ability to constantly review and improve processes then seeing how this helps improve our overall service.

I love to dance even though I have no sense of rhythm! This year’s plans include barn dances, a 1940’s tea dance, a Northern Soul weekend and a Regency Ball.

I accidentally stumbled into estate agency 20 years ago, after having children. I was looking for office work that I could do to fit in around my husband’s job and came across a Weekend Receptionist role at a large independent estate agents in Wakefield. I didn’t know much about the sector then, but I do now.

By nature, I am a good facilitator so being a Sales Progressor is the ideal job for me. Whatever someone’s reason for moving, it is great to know I can help in some way and I still get a buzz when a sale completes.

After a busy day, I like to relax with yoga and meditation. I’m always trying to learn and improve myself and I’m teaching myself Greek, which isn’t easy but it’s a work in progress.

I recently graduated from Lancaster University with a degree in English Literature. When I joined ASAP I had no experience in estate agency but I had worked in customer-facing roles at Debenhams and Clarks – where I fitted children’s shoes, a challenge in itself!

I have learned a lot about the property sector in this job and the team is really friendly. I like the focus on teamwork and I enjoy the challenges the job brings, including being absolutely meticulous with everything we do.

I am a bodybuilder so when I am not at work, I am training 6-7 days a week.

I joined ASAP from a background in Education and Administration.   My experience working in customer facing roles, as well as teaching young children, is useful when working with clients.   

I am very much a team player and like the focus on everyone working together to achieve the same goal.  After a busy day in the office I like to sit back, relax and enjoy spending some time with my family.

I have been involved with sales in one way or another for a few years but I get the most pleasure in helping people. Working for assured Sale and Progression is the best of both worlds.  I love talking to clients and helping them get ready to move.

When I’m not at work I cross stitch and am an avid reader.

For the past five years I have worked in various administrative roles including an Insurance Brokers and then my first role in conveyancing as a Search Agent. I really enjoy the property industry and found it very interesting and challenging. I enjoy working as part of the team at ASAP and look forward to new challenges and opportunities within the business.

 My spare time is spent socialising with family and friends. I also have keen interest in animals and their care.