I was a conveyancer for 13 years dealing with all types of residential transactions. My role included business development and I built close relationships with both Estate Agents and IFAs. It was this that really shaped my understanding of the customer journey and since then I have devoted my time to improving this for everyone involved.
When Richard and I launched ASAP in 2014, my role was to set up the operational side of the business. I love problem-solving whether dealing with specific issues on a sale or looking at ways to improve the overall service to our clients. I now work closely with our suppliers and am always looking for opportunities to evolve the ASAP service.