Property industry digitisation and reform have been widely discussed in recent years, yet sales transaction times continue to lengthen. This is not due to a lack of technology, but rather inconsistent systems, processes and standards and poor communication across the chain. A recent poll[1] we conducted of estate agents highlights this contradiction. When asked whether improved data sharing and digital connectivity would ultimately strengthen their business, even if the transition created operational challenges, 88% said yes. The market is clearly open to digital change. However, confidence drops sharply when the conversation turns to government-led reform. When asked how proposed home buying and...

At Complete ASAP, customer feedback is as an absolute priority to us. We want to know what we did well and how we could do even better. Our commitment to excellence is demonstrated by the recent increase in our Net Promoter Score (NPS) to an all-time high of 78. We use NPS to improve our service by collecting feedback after every completion and creating a real-time feedback loop to review with our Sales Progressors. It allows our team to continuously fine-tune our services, collaborate to address any low scores, and ensure that even the most complex or challenging cases receive...