19 Jun

Posted at 12:09h in Uncategorized

Katy Billany, Sales Director at ASAP, has been appointed to the board of Women in Estate Agency, joining the organisation as it enters its next stage of growth. Following the official announcement from WiEA, Katy reflects on what the appointment means to her, why supporting women across estate agency is so important, and what she hopes to bring to the role. What does being appointed to the WiEA board mean to you? It means a great deal to me. I’ve loved being part of the WiEA community over the last few years, and I’ve seen the impact it has had on the industry...

26 May

Posted at 14:28h in Uncategorized

There’s been a lot of industry discussion recently about ways to implement AI in property transactions. We’ve been exploring this ourselves within our onboarding process, and are pleased to share that it has helped reduced admin time across our onboarding team by around 30%. This has resulted in a dramatic reduction in time spent on repetitive admin, enabling the team to place more of an emphasis on directly liaising with buyers and sellers. We estimate that 95% of the time previously spent opening sales progression files has now been eliminated through automation. AI handles repetitive, rules-based tasks such as document...

08 May

Posted at 15:01h in Uncategorized

Our industry is built on precision and process, and because of that, communication has always been central to conveyancing. However, at ASAP’s recent Conveyancing Network round table, it was acknowledged that across the sector one fundamental tool is quietly disappearing: the telephone. Email, portals and messaging platforms now dominate. They are efficient, trackable and scalable. But as reliance on written communication grows, a question is emerging: are we sacrificing clarity and speed in the process? The dominance of email conveyancing communication There is no doubt that email has transformed conveyancing workflows. It enables documented communication and is often the preferred method because of the...

08 May

Posted at 14:28h in Uncategorized

The property industry has spent the last decade trying to fix slow transactions through technology. From portals to dashboards and APIs, many solutions have promised to improve communication, increase transparency and speed up property sales progression. However, in many cases, the way technology is being implemented is leading to more drawn-out and complicated transactions, and inactivity can easily be masked. Technology usage has also often encouraged poor communication. More technology, fragmented property transactions Digitisation started with good intentions – the creation of less paperwork and a smoother communication trail. However, instead of simplifying the entire process, the ecosystem has become very fragmented. Today, one...

09 Mar

Posted at 11:58h in Uncategorized

We’re delighted to announce that Katy Billany has joined ASAP as our new Sales Director. It is an important step as we continue to expand our services for eastate agents and property professionals across the UK. In her new role, Katy will lead the our sales, account management and client services functions, working closely with the leadership team to build on the strong foundations already established. bShe brings more than 18 years’ experience in the property sector, with extensive expertise in commercial strategy, market intelligence and SaaS-driven services for estate agents and property professionals. She joins us from TwentyEA, where she...

06 Mar

Posted at 17:08h in Uncategorized

At a time when the property industry is still evolving toward greater gender balance, ASAP is proud to celebrate International Women’s Day 2026 by spotlighting the success and progression of the women who drive our business forward. With 86% of our workforce made up of women and 40% of female team members promoted since joining, we’re committed to ensuring that talented people have clear pathways to grow. As a specialist provider of outsourced sales progression for estate agents across the UK, our business thrives on expertise, communication, and exceptional customer service. These strengths are reflected every day in the dedication and...

06 Mar

Posted at 10:22h in Uncategorized

The theme of International Women’s Day 2026: “Give to Gain” captures an idea we’ve built our business around from day one: when you invest in people, trust them and support their growth, you get stronger outcomes in return. With 86% of our workforce made up of women, and 40% gaining promotion since joining, this philosophy shapes how we operate, lead and deliver for our clients across the property industry. Give trust, gain accountability We measure impact, not hours worked. What matters is the outcome delivered for clients, and not time spent at a desk. Our team are given responsibility for how they manage their...

19 Feb

Posted at 11:53h in Uncategorized

Property industry digitisation and reform have been widely discussed in recent years, yet sales transaction times continue to lengthen. This is not due to a lack of technology, but rather inconsistent systems, processes and standards and poor communication across the chain. A recent poll[1] we conducted of estate agents highlights this contradiction. When asked whether improved data sharing and digital connectivity would ultimately strengthen their business, even if the transition created operational challenges, 88% said yes. The market is clearly open to digital change. However, confidence drops sharply when the conversation turns to government-led reform. When asked how proposed home buying and...

02 Feb

Posted at 12:34h in Uncategorized

At Complete ASAP, customer feedback is as an absolute priority to us. We want to know what we did well and how we could do even better. Our commitment to excellence is demonstrated by the recent increase in our Net Promoter Score (NPS) to an all-time high of 78. We use NPS to improve our service by collecting feedback after every completion and creating a real-time feedback loop to review with our Sales Progressors. It allows our team to continuously fine-tune our services, collaborate to address any low scores, and ensure that even the most complex or challenging cases receive...

14 Jan

Posted at 16:51h in Uncategorized

At Complete ASAP, customer feedback is as an absolute priority to us. We want to know what we did well and how we could do even better. Our commitment to excellence is demonstrated by the recent increase in our Net Promoter Score (NPS) to an all-time high of 78. We use NPS to improve our service by collecting feedback after every completion and creating a real-time feedback loop to review with our Sales Progressors. It allows our team to continuously fine-tune our services, collaborate to address any low scores, and ensure that even the most complex or challenging cases receive...