15 Jan

Posted at 14:35h in Uncategorized

The current property market is littered with challenges facing estate agents including a consistently high number of fall throughs, market uncertainty and a drop in property demand. Estate Agent Today (EAT) found that over one third of properties fell through last year, in their recent article. This highlights the increasing importance of maximising cashflow to navigate any market uncertainty in 2024. Here are 4 ways you can boost cashflow within your agency, and collect your fee faster: 1. Improve Customer Service Focus on providing the best customer service experience to all parties involved in the transaction including buyers, sellers, solicitors and mortgage providers....

22 Dec

Posted at 14:01h in Uncategorized

At Complete ASAP, customer feedback is as an absolute priority to us. We want to know what we did well and how we could do even better. Our commitment to excellence is demonstrated by the recent increase in our Net Promoter Score (NPS) to an all-time high of 78. We use NPS to improve our service by collecting feedback after every completion and creating a real-time feedback loop to review with our Sales Progressors. It allows our team to continuously fine-tune our services, collaborate to address any low scores, and ensure that even the most complex or challenging cases receive...

08 Nov

Posted at 10:34h in Uncategorized

At Complete ASAP, customer feedback is as an absolute priority to us. We want to know what we did well and how we could do even better. Our commitment to excellence is demonstrated by the recent increase in our Net Promoter Score (NPS) to an all-time high of 78. We use NPS to improve our service by collecting feedback after every completion and creating a real-time feedback loop to review with our Sales Progressors. It allows our team to continuously fine-tune our services, collaborate to address any low scores, and ensure that even the most complex or challenging cases receive...

03 Nov

Posted at 11:02h in Uncategorized

At Complete ASAP, customer feedback is as an absolute priority to us. We want to know what we did well and how we could do even better. Our commitment to excellence is demonstrated by the recent increase in our Net Promoter Score (NPS) to an all-time high of 78. We use NPS to improve our service by collecting feedback after every completion and creating a real-time feedback loop to review with our Sales Progressors. It allows our team to continuously fine-tune our services, collaborate to address any low scores, and ensure that even the most complex or challenging cases receive...

22 Sep

Posted at 17:01h in Uncategorized

This month's accolade goes to Team Leader, Lucy Relins. She has had lovely feedback from her team as well as sales progressors from other teams who have appreciated her positive and friendly attitude....

14 Sep

Posted at 13:30h in Uncategorized

Our Sales Progression Checklist is designed to help Estate Agents get their transactions over the line faster. As dedicated sales progression experts, we understand the importance of efficient processes in minimizing fall-throughs and accelerating transaction times. This checklist outlines ten essential points that Estate Agents should focus on to ensure their sales progression function operates at its best....

10 Aug

Posted at 13:28h in Estate Agents, Uncategorized

Since the turn of the year, we’ve seen a whirlwind of changes and updates throughout the property industry. So, as we approach the halfway point of 2023, we’ve taken a look back at some of the key elements affecting the market, alongside some projections for the rest of the year....

09 Aug

Posted at 14:12h in Uncategorized

This month's accolade goes to Team Leader, Lucy Relins. She has had lovely feedback from her team as well as sales progressors from other teams who have appreciated her positive and friendly attitude....

28 Jul

Posted at 10:21h in Uncategorized

As the head of a team of 70, which has grown from a standing start over the last six years, I am constantly looking at ways of helping to develop the skillset of everyone individually, in order to support further team progression and growth. The insights from a WIRP session, which I have shared below, were invaluable and apply across our industry. ...