08 Oct

Posted at 15:40h in Uncategorized

At Complete ASAP, customer feedback is as an absolute priority to us. We want to know what we did well and how we could do even better. Our commitment to excellence is demonstrated by the recent increase in our Net Promoter Score (NPS) to an all-time high of 78. We use NPS to improve our service by collecting feedback after every completion and creating a real-time feedback loop to review with our Sales Progressors. It allows our team to continuously fine-tune our services, collaborate to address any low scores, and ensure that even the most complex or challenging cases receive...

04 Jun

Posted at 14:03h in Uncategorized

At Complete ASAP, customer feedback is as an absolute priority to us. We want to know what we did well and how we could do even better. Our commitment to excellence is demonstrated by the recent increase in our Net Promoter Score (NPS) to an all-time high of 78. We use NPS to improve our service by collecting feedback after every completion and creating a real-time feedback loop to review with our Sales Progressors. It allows our team to continuously fine-tune our services, collaborate to address any low scores, and ensure that even the most complex or challenging cases receive...

09 May

Posted at 09:10h in Uncategorized

About M&M Estate & Letting Agents M&M Estate & Letting Agents, based in Gravesend, Kent, has been serving the local community for over 40 years. As an independent estate agency, M&M prides itself on offering personalised service, helping clients navigate the property market with ease. The agency specialises in residential sales, lettings, and property management, focusing on delivering a customer-first approach. Over the past 18 months, M&M has worked closely with Complete ASAP to enhance its sales progression operations, leading to significant improvements in efficiency and service delivery. The Challenge Prior to working with Complete ASAP, Richard Reeves, Sales Manager at M&M, found...

15 Apr

Posted at 09:47h in Uncategorized

We are excited to announce the appointment of Julian Dunbar as our chief operating officer (COO), as part growth plans. Julian brings over 20 years' experience in property to our team. He has successfully led large scale projects, creating new revenue streams and developing initiatives for various businesses including Foxtons, Lomond Group and Stirling Ackroyd. Julian will work closely with the board, in particular Jamie Taylor, our operations director. Julian Dunbar comments: “I’m excited to join ASAP, a growing and innovative business which strives to continually improve. I have a passion for developing people and their teams and for fostering a culture of...

01 Apr

Posted at 08:41h in Uncategorized

Following recent scientific research from IHRET* showing that staff are 52% more productive when they start the day with movement, we have introduced a new initiative which requires all staff members to participate in a companywide 10-minute run before logging on to start the working day. Commencing on Tuesday, 1st April 2025, all office staff will be requested to congregate outside The Barracks Business Centre in preparation for our daily run at 9am, which will be led by managing director, Richard Megson. All remote workers will be provided with a walking pad desk which will track their activity each morning. Well-behaved...

10 Mar

Posted at 14:47h in Uncategorized

We hosted a coffee morning for our team based in Pontefract to mark International Women’s Day on 8th March. A total of 83% of our workforce is made up of women, with 49 female staff, 11 of which are in senior positions. Richard Megson our Managing Director, commented, “By marking International Women’s Day, we reaffirm our commitment to supporting and empowering our female workforce. We offer an inclusive and flexible working environment to ensure employees can thrive, and support career growth through our culture of sharing knowledge and experience, training programmes and networking opportunities." This is one of the many teambuilding and...

18 Feb

Posted at 10:50h in Uncategorized

With the upcoming end of the Stamp Duty holiday on 31st March, the property industry has seen a surge in activity and is bracing itself for a frantic few weeks ahead. We saw from the end of the Stamp Duty holiday in 2021, that heightened pressure can lead to miscommunication, frustration, and unnecessary stress for all involved—agents, sales progressors, solicitors, and clients alike. With that in mind, sales progression specialist ASAP has put together some practical tips to help agents and sales progressors manage the process effectively. 1. Acknowledge the Pressure and Work Together This is a busy period for all parties...

23 Jan

Posted at 09:51h in Uncategorized

Stamp Duty Changes 2025: What You Need to Know From 1st April, 2025, stamp duty rates will change for property transactions across England and Northern Ireland, introducing new thresholds that estate agents, buyers, and sellers must be prepared for. Understanding these changes is critical for managing client expectations and securing your pipeline. Key updates include: Higher rates for properties over £125,000: The new 2% stamp duty rate applies to properties priced between £125,000 and £250,000. Additional property surcharges: Buyers of second homes or investment properties will face higher rates, with surcharges now rising up to 17% for properties over £1.5 million. First-time buyer relief: No...

07 Nov

Posted at 15:48h in Uncategorized

We have appointed Matt Goddard as Chief Technology Officer (CTO), as the company enters its next major growth phase in response to increasing market demand for its services. With over 20 years of industry experience — including over a decade with Foxtons and contributing to Reapit’s growth to 500+ staff— Matt brings a wealth of expertise and a track record of scaling high-performing teams. His appointment comes as ASAP embarks on its ambitious growth strategy, which includes a strong emphasis on technology and process automation to support seamless service delivery. In his new role, Matt will oversee the development and implementation of...

05 Sep

Posted at 08:31h in Uncategorized

Reflecting on a decade of trading, we reviewed the property market from 2014 In honour of our 10th birthday this September, we analysed key property trends from then and now, with exclusive data from Twenty EA[1] showing increases in transaction turnaround times, fall throughs and a reduction in transaction volumes.   According to the data, in 2014 the average property turnaround time was 94 days. That figure now stands at 122, an increase of 23 per cent, whilst fall throughs have risen by 11.6 per cent to 23,243 in 2024, compared to 22,613 in 2014. This is more of a concern considering...