19 Feb

Posted at 11:53h in Uncategorized

Property industry digitisation and reform have been widely discussed in recent years, yet sales transaction times continue to lengthen. This is not due to a lack of technology, but rather inconsistent systems, processes and standards and poor communication across the chain. A recent poll[1] we conducted of estate agents highlights this contradiction. When asked whether improved data sharing and digital connectivity would ultimately strengthen their business, even if the transition created operational challenges, 88% said yes. The market is clearly open to digital change. However, confidence drops sharply when the conversation turns to government-led reform. When asked how proposed home buying and...

02 Feb

Posted at 12:34h in Uncategorized

At Complete ASAP, customer feedback is as an absolute priority to us. We want to know what we did well and how we could do even better. Our commitment to excellence is demonstrated by the recent increase in our Net Promoter Score (NPS) to an all-time high of 78. We use NPS to improve our service by collecting feedback after every completion and creating a real-time feedback loop to review with our Sales Progressors. It allows our team to continuously fine-tune our services, collaborate to address any low scores, and ensure that even the most complex or challenging cases receive...

14 Jan

Posted at 16:51h in Uncategorized

At Complete ASAP, customer feedback is as an absolute priority to us. We want to know what we did well and how we could do even better. Our commitment to excellence is demonstrated by the recent increase in our Net Promoter Score (NPS) to an all-time high of 78. We use NPS to improve our service by collecting feedback after every completion and creating a real-time feedback loop to review with our Sales Progressors. It allows our team to continuously fine-tune our services, collaborate to address any low scores, and ensure that even the most complex or challenging cases receive...

12 Dec

Posted at 10:25h in Uncategorized

At Complete ASAP, customer feedback is as an absolute priority to us. We want to know what we did well and how we could do even better. Our commitment to excellence is demonstrated by the recent increase in our Net Promoter Score (NPS) to an all-time high of 78. We use NPS to improve our service by collecting feedback after every completion and creating a real-time feedback loop to review with our Sales Progressors. It allows our team to continuously fine-tune our services, collaborate to address any low scores, and ensure that even the most complex or challenging cases receive...

08 Oct

Posted at 15:40h in Uncategorized

At Complete ASAP, customer feedback is as an absolute priority to us. We want to know what we did well and how we could do even better. Our commitment to excellence is demonstrated by the recent increase in our Net Promoter Score (NPS) to an all-time high of 78. We use NPS to improve our service by collecting feedback after every completion and creating a real-time feedback loop to review with our Sales Progressors. It allows our team to continuously fine-tune our services, collaborate to address any low scores, and ensure that even the most complex or challenging cases receive...

04 Jun

Posted at 14:03h in Uncategorized

At Complete ASAP, customer feedback is as an absolute priority to us. We want to know what we did well and how we could do even better. Our commitment to excellence is demonstrated by the recent increase in our Net Promoter Score (NPS) to an all-time high of 78. We use NPS to improve our service by collecting feedback after every completion and creating a real-time feedback loop to review with our Sales Progressors. It allows our team to continuously fine-tune our services, collaborate to address any low scores, and ensure that even the most complex or challenging cases receive...

09 May

Posted at 09:10h in Uncategorized

About M&M Estate & Letting Agents M&M Estate & Letting Agents, based in Gravesend, Kent, has been serving the local community for over 40 years. As an independent estate agency, M&M prides itself on offering personalised service, helping clients navigate the property market with ease. The agency specialises in residential sales, lettings, and property management, focusing on delivering a customer-first approach. Over the past 18 months, M&M has worked closely with Complete ASAP to enhance its sales progression operations, leading to significant improvements in efficiency and service delivery. The Challenge Prior to working with Complete ASAP, Richard Reeves, Sales Manager at M&M, found...

15 Apr

Posted at 09:47h in Uncategorized

We are excited to announce the appointment of Julian Dunbar as our chief operating officer (COO), as part growth plans. Julian brings over 20 years' experience in property to our team. He has successfully led large scale projects, creating new revenue streams and developing initiatives for various businesses including Foxtons, Lomond Group and Stirling Ackroyd. Julian will work closely with the board, in particular Jamie Taylor, our operations director. Julian Dunbar comments: “I’m excited to join ASAP, a growing and innovative business which strives to continually improve. I have a passion for developing people and their teams and for fostering a culture of...

01 Apr

Posted at 08:41h in Uncategorized

Following recent scientific research from IHRET* showing that staff are 52% more productive when they start the day with movement, we have introduced a new initiative which requires all staff members to participate in a companywide 10-minute run before logging on to start the working day. Commencing on Tuesday, 1st April 2025, all office staff will be requested to congregate outside The Barracks Business Centre in preparation for our daily run at 9am, which will be led by managing director, Richard Megson. All remote workers will be provided with a walking pad desk which will track their activity each morning. Well-behaved...

10 Mar

Posted at 14:47h in Uncategorized

We hosted a coffee morning for our team based in Pontefract to mark International Women’s Day on 8th March. A total of 83% of our workforce is made up of women, with 49 female staff, 11 of which are in senior positions. Richard Megson our Managing Director, commented, “By marking International Women’s Day, we reaffirm our commitment to supporting and empowering our female workforce. We offer an inclusive and flexible working environment to ensure employees can thrive, and support career growth through our culture of sharing knowledge and experience, training programmes and networking opportunities." This is one of the many teambuilding and...