09 Mar

Posted at 11:58h in Uncategorized

We’re delighted to announce that Katy Billany has joined ASAP as our new Sales Director. It is an important step as we continue to expand our services for eastate agents and property professionals across the UK. In her new role, Katy will lead the our sales, account management and client services functions, working closely with the leadership team to build on the strong foundations already established. bShe brings more than 18 years’ experience in the property sector, with extensive expertise in commercial strategy, market intelligence and SaaS-driven services for estate agents and property professionals. She joins us from TwentyEA, where she...

06 Mar

Posted at 17:08h in Uncategorized

At a time when the property industry is still evolving toward greater gender balance, ASAP is proud to celebrate International Women’s Day 2026 by spotlighting the success and progression of the women who drive our business forward. With 86% of our workforce made up of women and 40% of female team members promoted since joining, we’re committed to ensuring that talented people have clear pathways to grow. As a specialist provider of outsourced sales progression for estate agents across the UK, our business thrives on expertise, communication, and exceptional customer service. These strengths are reflected every day in the dedication and...

06 Mar

Posted at 10:22h in Uncategorized

The theme of International Women’s Day 2026: “Give to Gain” captures an idea we’ve built our business around from day one: when you invest in people, trust them and support their growth, you get stronger outcomes in return. With 86% of our workforce made up of women, and 40% gaining promotion since joining, this philosophy shapes how we operate, lead and deliver for our clients across the property industry. Give trust, gain accountability We measure impact, not hours worked. What matters is the outcome delivered for clients, and not time spent at a desk. Our team are given responsibility for how they manage their...

19 Feb

Posted at 11:53h in Uncategorized

Property industry digitisation and reform have been widely discussed in recent years, yet sales transaction times continue to lengthen. This is not due to a lack of technology, but rather inconsistent systems, processes and standards and poor communication across the chain. A recent poll[1] we conducted of estate agents highlights this contradiction. When asked whether improved data sharing and digital connectivity would ultimately strengthen their business, even if the transition created operational challenges, 88% said yes. The market is clearly open to digital change. However, confidence drops sharply when the conversation turns to government-led reform. When asked how proposed home buying and...

02 Feb

Posted at 12:34h in Uncategorized

At Complete ASAP, customer feedback is as an absolute priority to us. We want to know what we did well and how we could do even better. Our commitment to excellence is demonstrated by the recent increase in our Net Promoter Score (NPS) to an all-time high of 78. We use NPS to improve our service by collecting feedback after every completion and creating a real-time feedback loop to review with our Sales Progressors. It allows our team to continuously fine-tune our services, collaborate to address any low scores, and ensure that even the most complex or challenging cases receive...

14 Jan

Posted at 16:51h in Uncategorized

At Complete ASAP, customer feedback is as an absolute priority to us. We want to know what we did well and how we could do even better. Our commitment to excellence is demonstrated by the recent increase in our Net Promoter Score (NPS) to an all-time high of 78. We use NPS to improve our service by collecting feedback after every completion and creating a real-time feedback loop to review with our Sales Progressors. It allows our team to continuously fine-tune our services, collaborate to address any low scores, and ensure that even the most complex or challenging cases receive...

12 Dec

Posted at 10:25h in Uncategorized

At Complete ASAP, customer feedback is as an absolute priority to us. We want to know what we did well and how we could do even better. Our commitment to excellence is demonstrated by the recent increase in our Net Promoter Score (NPS) to an all-time high of 78. We use NPS to improve our service by collecting feedback after every completion and creating a real-time feedback loop to review with our Sales Progressors. It allows our team to continuously fine-tune our services, collaborate to address any low scores, and ensure that even the most complex or challenging cases receive...

08 Oct

Posted at 15:40h in Uncategorized

At Complete ASAP, customer feedback is as an absolute priority to us. We want to know what we did well and how we could do even better. Our commitment to excellence is demonstrated by the recent increase in our Net Promoter Score (NPS) to an all-time high of 78. We use NPS to improve our service by collecting feedback after every completion and creating a real-time feedback loop to review with our Sales Progressors. It allows our team to continuously fine-tune our services, collaborate to address any low scores, and ensure that even the most complex or challenging cases receive...

04 Jun

Posted at 14:03h in Uncategorized

At Complete ASAP, customer feedback is as an absolute priority to us. We want to know what we did well and how we could do even better. Our commitment to excellence is demonstrated by the recent increase in our Net Promoter Score (NPS) to an all-time high of 78. We use NPS to improve our service by collecting feedback after every completion and creating a real-time feedback loop to review with our Sales Progressors. It allows our team to continuously fine-tune our services, collaborate to address any low scores, and ensure that even the most complex or challenging cases receive...

09 May

Posted at 09:10h in Uncategorized

About M&M Estate & Letting Agents M&M Estate & Letting Agents, based in Gravesend, Kent, has been serving the local community for over 40 years. As an independent estate agency, M&M prides itself on offering personalised service, helping clients navigate the property market with ease. The agency specialises in residential sales, lettings, and property management, focusing on delivering a customer-first approach. Over the past 18 months, M&M has worked closely with Complete ASAP to enhance its sales progression operations, leading to significant improvements in efficiency and service delivery. The Challenge Prior to working with Complete ASAP, Richard Reeves, Sales Manager at M&M, found...