15 Dec

Posted at 09:09h in Uncategorized

Congratulations to Helen Mayfield and Georgina Sanderson for being named our Contributors of the Month for October and November! Both Helen and Georgina have been recognized for their exceptional customer service and have gone above and beyond in their roles. Their dedication to providing a world-class level of support is admirable and we are thrilled to recognize their hard work and achievements. Read more about the outstanding work that led to their awards below. October – Helen Mayfield Helen Mayfield has been awarded the October Contributor of the Month for her outstanding customer service skills. Helen has inspired confidence in our service...

19 Oct

Posted at 15:54h in Uncategorized

You may have come across the term ‘NPS score’ or ‘Net Promoter Score’ before, but what is it and how does it help organizations measure their customer experience? Net Promoter Score (NPS) is a proven metric that provides core insights into the experience of customers. The score acts as a quantifiable measurement whereby organizations can determine how likely a customer is to recommend their brand or service to a friend or colleague. Respondents are asked to score the likelihood of this referral between 0 – 10 and are grouped as follows: Promoters (Score 9 – 10) These are loyal advocators of a...

08 Mar

Posted at 08:46h in Uncategorized

To celebrate International Women’s Day, we want to give you the opportunity to meet an incredibly talented member of our operations team, Jamie Taylor. As our Operations Manager, Jamie is responsible for overseeing the Sales Progression team on a daily basis. She is also a key part of the ASAP management team, playing a crucial role in ASAP’s rapid growth over the last few years. Jamie originally joined us in 2016 as a Sales Progressor and she hasn’t looked back, with promotions to Sales Progression Manager and then on to her current role of Operations Manager. Can you tell us a little...

08 Nov

Posted at 12:52h in Uncategorized

A few members of the ASAP team had the pleasure of attending the prestigious EA Masters awards last week, most making the trip down to Evolution in London from Yorkshire for the event which took place on Wednesday 3rd November. Representing ASAP at the awards were Directors Richard Megson and Tony Hill along with Operations Manager Jamie Taylor, Training Manager Donna Johston and Team Leaders Lara Hawkins and Lucy Relins. We enjoyed talks from Stephen M.R. Covey, author of The Speed of Trust, who really gave us some food for thought with his presentation on trust and how it can be...

13 Aug

Posted at 18:58h in Uncategorized

At ASAP, we firmly believe speed is of the essence.  It makes your customers happy, reduces fall throughs and you get paid faster.  The current market average from Sale Agreed to Exchange and Completion is 21 weeks.  Ours is 13.  Here are some simple things you can do to tighten up the process and get things moving faster.   Top Tip Number 1 : Encourage your client to appoint a solicitor at the time of listing. We can recommend the best because we only work with the best. Top Tip Number 2 : Order searches at the time of instructing the solicitor. We...

01 Jul

Posted at 09:12h in Uncategorized

ASAP is delighted to be working with four other established and respected #Proptech companies on an initiative to answer a well known commentator's rhetorical question - "How many agents might need to work in an estate agency in 2030?" - his answer "One - to win business and agree deals. The rest COULD be outsourced." These five companies offer any sales agent all they might need...

25 May

Posted at 15:55h in Uncategorized

ASAP are delighted to be Platinum Sponsors for the 2021 EA Masters. This year there will be six months of events culminating in the big exhibition in November. With so much to reflect upon after this year and so much to consider for next year, there is a lot for our industry to talk about. The Opening Ceremony on 24th June kicks off the programme and you can register for your free tickets here https://www.eamasters.co.uk/tickets/ ...

01 Mar

Posted at 11:29h in Uncategorized

Our team is growing.  It has been an exceptionally busy few months for everyone in the sector and likely to continue so we are delighted to welcome some talented new Sales Progressors to our team.  With many years experience between them, they share ASAP's focus on customer service and great communication.  We also have some new faces among our Client Services and Client Onboarding staff.  You can find out more here. ...

04 Feb

Posted at 13:02h in Uncategorized

Every year the property industry helps thousands of people complete their house sale or purchase, mostly taking place on a Friday. However, while for many this may be a time of celebration, spare a thought for those who might not be having such a good day.  Today, ASAP is proud to be launching Front Door Friday, a fundraising campaign to help those in need in these difficult times. For every completion we handle, ASAP is committed to donating at least £1 and we are appealing to other businesses in the sector to do the same. Whether you are a solicitor, estate agent, mortgage broker,...

07 Jan

Posted at 11:39h in Uncategorized

This is a welcome call from the Council of Property Search Organisations to try and release the log-jam in councils across the country. It is also reinforces the benefits of our methodology which is to order searches at the point of instruction. Read the Negotiator article here. ...