07 May

Posted at 09:01h in Uncategorized

About Hammond & Stratford Founded by Glen Hammond in 2004, Hammond & Stratford has three branches across the county of Norfolk, with residential sales forming the core part of the business. The company also manages commercial land and sales, as well as having a lettings arm. The team prides itself on ‘knowing their local areas and being able to provide relevant knowledge’. Working with Complete ASAP: taking sales progression to the next level – one step at a time… In mid-2022, it became clear to the Hammond & Stratford management team that the internal sales progression division needed support, due to the high volume...

16 Apr

Posted at 12:02h in Uncategorized

Sales progression is the term used to describe the management of the process from the point an offer is accepted on a property to when the keys are handed over to the buyer. It’s a multi-step process involving various parties and requires detailed oversight to prevent common pitfalls that could derail the transaction and lead to lengthy transaction times or fall throughs. Key Stages Between Offer Accepted and Completion: Instructing Solicitors: Once a sale has been agreed, both parties must instruct their solicitors or conveyancers to handle the legal aspects. Memorandum of Sale: This document confirms the sale's terms and details both parties'...

20 Mar

Posted at 11:51h in Uncategorized

We have just launched a brand new material information solution, designed to help reduce transaction times, minimise fall through rates and keep estate agents compliant with recent updates to the Consumer Protection Regulations (2008). Our new offering aims to ensure the agent remains compliant at every stage, we order all of the property information documents while a sales progressor works with the vendor to complete a full digital Property Information Questionnaire (PIQ). The aim is that within two to three days the agent will have a comprehensive buyer information pack for a specific property. The bundle will incorporate Land Registry documents, including...

21 Feb

Posted at 11:39h in Uncategorized

Despite the somewhat challenging year, we have seen many agents we work with continuing to flourish. We support hundreds of agents across the whole of the UK, so frequently get to see a good snapshot of the market. This – in turn – helps us to gain a deep understanding of what really makes the successful ones stand out from the crowd and there is one common and crucial denominator amongst them: effectively managing their pipeline. Managing fluctuations and looking aheadThe combination of ‘Trusseconomics’, interest rate rises and the cost of living putting a burden on peoples’ finances has significantly impacted...

15 Feb

Posted at 10:00h in Uncategorized

Complete ASAP is delighted to announce that all of its sales progression managers have passed their Level 3 Certificate in Sales Progression (CeSP).  In late 2023, online training and qualifications provider, The Able Agent, launched its sales progression course and qualification, designed to raise industry standards and put a spotlight on the transaction process. The course, which was built with the support of ASAP, includes modules on the legal process, handling clients, administrative aspects and AML. Commenting on this milestone, Jamie Taylor, operations director at ASAP, said: “We were keen to not only get behind this course and to help provide valuable...

08 Feb

Posted at 15:52h in Uncategorized

Back in 2017, Kiah Winder worked as a paralegal at a firm of solicitors but was keen to explore different career avenues. She then heard about the sales progression apprenticeship scheme at Complete ASAP and appreciating that she had real transferable skills, Kiah decided to place her application via the Government website.  4 weeks later she got the job, and she hasn’t looked back since! Kiah was provided really in-depth training with team members Donna and Karen. who both gave her a wealth of industry knowledge. This included information on how the sales progression process works, the overall role of...

15 Jan

Posted at 14:35h in Uncategorized

The current property market is littered with challenges facing estate agents including a consistently high number of fall throughs, market uncertainty and a drop in property demand. Estate Agent Today (EAT) found that over one third of properties fell through last year, in their recent article. This highlights the increasing importance of maximising cashflow to navigate any market uncertainty in 2024. Here are 4 ways you can boost cashflow within your agency, and collect your fee faster: 1. Improve Customer Service Focus on providing the best customer service experience to all parties involved in the transaction including buyers, sellers, solicitors and mortgage providers....

22 Dec

Posted at 14:01h in Uncategorized

At Complete ASAP, customer feedback is as an absolute priority to us. We want to know what we did well and how we could do even better. Our commitment to excellence is demonstrated by the recent increase in our Net Promoter Score (NPS) to an all-time high of 78. We use NPS to improve our service by collecting feedback after every completion and creating a real-time feedback loop to review with our Sales Progressors. It allows our team to continuously fine-tune our services, collaborate to address any low scores, and ensure that even the most complex or challenging cases receive...

08 Nov

Posted at 10:34h in Uncategorized

At Complete ASAP, customer feedback is as an absolute priority to us. We want to know what we did well and how we could do even better. Our commitment to excellence is demonstrated by the recent increase in our Net Promoter Score (NPS) to an all-time high of 78. We use NPS to improve our service by collecting feedback after every completion and creating a real-time feedback loop to review with our Sales Progressors. It allows our team to continuously fine-tune our services, collaborate to address any low scores, and ensure that even the most complex or challenging cases receive...

03 Nov

Posted at 11:02h in Uncategorized

At Complete ASAP, customer feedback is as an absolute priority to us. We want to know what we did well and how we could do even better. Our commitment to excellence is demonstrated by the recent increase in our Net Promoter Score (NPS) to an all-time high of 78. We use NPS to improve our service by collecting feedback after every completion and creating a real-time feedback loop to review with our Sales Progressors. It allows our team to continuously fine-tune our services, collaborate to address any low scores, and ensure that even the most complex or challenging cases receive...